Learn from every interaction
Improve agent performance
Analyze contact center operations and agent interactions to improve customer engagement. Promote optimal behavior with individual games and team competition.
Speed onboarding and adoption
Quickly onboard new agents and keep them up to date on new features and identified best practices with tailored in-app learning.
Enable an agile support model
Optimize staffing levels and allocate resources based on popular channels, trending issues, and required skills to address fluctuations that occur daily and over time.
See things from the customer's perspective
Survey, measure, and act on feedback after every service engagement by bringing your customer data together with survey insights from Microsoft Forms Pro—included with Dynamics 365 for Customer Service.