Automotive business
A team of TComTech specialists developed a solution for you based on Microsoft Dynamics CRM Online. The product is tailored to specialized processes in the automotive industry. The solution works with the business processes of sales of both new car dealers and used cars, car repair shops, and auto parts stores.
Below are the ready-made processes supported by CRM for a Automotive dealer
Customer / first visit / handling of existing contacts
•Carrying out a client from the first call to the purchase / sale of a car
•Creating a buyback / sale
•Actions, tasks, notes, email
•Buyout
•Sale
•Trade-in
•Creating a buyback / sale
•Actions, tasks, notes, email
•Buyout
•Sale
•Trade-in
Cars
• общие сведения
• информация об автомобиле
• дополнительные сведения
• ценообразование
• диагностика
• осмотры
• информация о выкупе
• фотографии
• информация об автомобиле
• дополнительные сведения
• ценообразование
• диагностика
• осмотры
• информация о выкупе
• фотографии
Dealers
•general information
•warehouses
•purchased cars
•current balance of cars
•responsible
•warehouses
•purchased cars
•current balance of cars
•responsible
Analysts
• validation of contacts by month
• total number of contacts by month
• monthly loan sales
• meetings, calls, tasks for managers
• statistics on Trade-in
• buyback statistics
• analysis of purchased vehicles
• dealer network statistics
• advertising effectiveness
• total number of contacts by month
• monthly loan sales
• meetings, calls, tasks for managers
• statistics on Trade-in
• buyback statistics
• analysis of purchased vehicles
• dealer network statistics
• advertising effectiveness
With our solution, you will see all the data from the first visit of the customer and throughout the process of after-sales service
Business results
Effective customer management, capabilities, customer information
Creation and capture of new customers from anywhere: exhibition halls, the Internet, call centers, etc.
Increase customer loyalty through personal contact by phone, mail, e-mail or Internet communication, without the need to draw up an agreement each time.
The ability to exchange information about products, competition, partners, management, sales, marketing and technical support.
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