Dynamics 365 for Retail

Engage every shopper, everywhere
Unify digital, in-store, and back office operations to personalize customer engagement and increase employee productivity. Dynamics 365 for Retail empowers retailers to create exceptional, insightful shopping experiences.
Your retail transformation begins here
  • Drive unified commerce
    Increase revenue, customer satisfaction, and brand loyalty by delivering a consistent shopping experience.
  • Create a modern store experience
    Manage stores efficiently, increase sales, and instantly adapt to the changing needs of your customers.
  • Effectively manage merchandising
    Improve ROI and product demand by centrally managing merchandising—including product information, categories, assortment, and pricing.
  • Optimize operations through insights
    Reduce fulfillment costs, improve inventory utilization, and efficiently manage your business by using customer and operational insights.
  • Innovate with a modern and adaptable platform
    Drive innovation at global scale with an application that's easy to tailor, extend, and connect to other apps and services that you already use.
Pricing plan
Dynamics 365 for Retail
Per user/month
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Build brand loyalty
Deliver a seamless, unified shopping experience by connecting digital, in-store, and back office operations with a single retail platform.

Provide exceptional service to your customers across channels by tailoring product selection and recommendations. Exceed expectations at all touch points.

Offer choice and convenience with in-store purchasing, pick-up in other locations, or home delivery through connected ordering and fulfillment tools. Expedite checkouts with mobile POS.

Deliver a seamless, unified shopping experience
by connecting digital, in-store, and back office operations with a single retail platform.
Simplify store operations
Easily manage employees, inventory, financials, and reporting from a single app, with views tailored by role.

Speed up end-of-day activities using automated and streamlined workflows.

Empower employees with the insights they need to make fast, data-driven decisions.

Improve collaboration by connecting in-store sales associates with back office operations and finance teams.
Strategically plan and merchandise
Maximize profitability by offering the right products at the right time and price. Centrally track product information, categories, assortment, and pricing.

Streamline sourcing and replenishment so you acquire inventory from the right vendor at the best price. Monitor demand for products in real time to replenish your stores and distribution centers efficiently.

Create effective sales promotions with multi-channel sales and cost data to help you determine optimal campaigns.
Optimize your supply chain
Make informed decisions and reduce costs with advanced analytics and machine learning that enable you to make the best inventory supply decisions for your stores and distribution centers.

Improve inventory management
with real-time views so you keep the right level of inventory on hand and accurately forecast demand to maximize sales and profitability.

Anticipate customer demand and reduce time to market with actionable insights provided by historical sales and purchase data.
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